The Value of Decision Making to the Airlines: An Analysis of Passenger Preferences on Check-ins


Doğuş Aygün
Ph.D. Candidate, Istanbul University, Istanbul, Turkey, aygundogus@gmail.com

İlker Güven Yılmaz
Ph.D. Candidate, Istanbul University, Istanbul, Turkey, ilkerguvenyilmaz@gmail.com

Sevinç Gülseçen
Prof., Istanbul University, Istanbul, Turkey, gulsecen@istanbul.edu.tr

Abstract

The nature of business environment in airports has made speed of operations crucial. From this standpoint, check-in areas in airports have become the most important place for monitoring the speed of operations. Airline companies offer many methods for check-in processes to the passengers and along with that there has been a huge increase in usage of self-check-ins. In this phase, decision making comes into play. This study is an attempt to reveal the value decision making for the airlines by analysing the passenger preferences on check-ins. Based on the quantitative data, correlational analysis method is performed and RStudio is used for all computations. Hence, some decisions are made based on that analysis.

Keywords: Decision making, Airline, Check-In

Havayolları İçin Karar Vermenin Değeri: Check-in'lerde Yolcu Tercihlerinin Bir Analizi


Öz

Havalimanlarındaki iş ortamının doğası operasyonların hızını önemli hale getirmiştir. Bu noktadan hareketle, havalimanlarındaki check-in alanları operasyonların hızının gözlemlenmesi için en önemli yer haline gelmiştir. Havayolu şirketleri check-in işlemleri için yolculara birçok yöntem sunmakla beraber self-check-in’lerde büyük bir artış söz konusudur. Bu aşamada karar verme devreye girmektedir. Bu çalışma, check-in’lerde yolcu tercihlerini analiz ederek havayolları için karar vermenin değerini ortaya koymaya yönelik bir girişimdir. Sayısal veriye dayanarak korelasyonel analiz yöntemi uygulanmış ve tüm hesaplamalarda RStudio kullanılmıştır. Sonuç olarak, bu analize dayanarak bazı kararlar verilmiştir.

Anahtar Kelimeler: Karar verme, Havayolu, Check-in


Cite this article

Aygün, D., Yılmaz, İG., Gülseçen, S. (2017). The Value of Decision Making to the Airlines: An Analysis of Passenger Preferences on Check-ins. Journal of Transportation and Logistics, 2(1), 1-10. http://dx.doi.org/10.22532/jtl.299879

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Volume 2, Issue 1, 2017

Journal of Transportation and Logistics

Volume 2, Issue 1, 2017

Pages 1-10

Received: March 22, 2017

Accepted: April 28, 2017

Published: April 30, 2017

Full Text [513.6 KB]

This is an Open Access article, distributed under the terms of the Creative Commons Attribution licence (http://creativecommons.org/licenses/by/4.0/), which permits unrestricted re-use, distribution, and reproduction in any medium, provided the original work is properly cited.

2017 School of Transportation and Logistics at Istanbul University.